If your order will miss the estimated timeline above, we'll email you before that date with a revised ship date (or tell you honestly that we don't know yet). You can then cancel your unshipped order for a full refund at no cost. We won't treat silence as agreement to wait longer.
Because your portrait is made specifically from your photo, we can't accept returns for change-of-mind. We will always make it right for:
Email us a photo of the issue within 30 days of delivery and we'll send a free replacement or refund — your choice.